How a bank delivered web forms dramatically faster

The challenge: from weeks to hours

The bank faced a significant challenge: drastically reducing the time required to build and deliver web forms. Creating and maintaining forms depended heavily on development teams, resulting in delivery cycles of three to four weeks per form. The ambition was clear: empower business departments to design, manage and publish web forms independently (without developer involvement) by introducing a true zero-code web-form building platform that could remove technical bottlenecks and accelerate time-to-market.

 

Exploring the options

Several solution paths were explored through proof-of-concepts:

• Using Pega App Studio with Constellation UI, enabling business users to act as citizen developers
• Leveraging Pega’s out-of-the-box Questionnaire capabilities

While promising in theory, both approaches fell short in practice. Functional limitations remained and developer involvement was still required, preventing the organization from achieving the desired level of speed and autonomy.

 

Why BPM Company as partner

The bank engaged BPM Company as a trusted partner with deep expertise in Pega-based platforms and complex digital transformation initiatives.
What set BPM Company apart was not only technical expertise, but a combination of:

• Deep knowledge of Pega and Constellation UI
• A proven track record in delivering scalable, enterprise-grade solutions
• Strong architectural leadership
• A collaborative mindset focused on reducing technical risk while maximizing business autonomy

This made BPM Company the natural partner to rethink web-form delivery from the ground up.

 

The chosen solution: a zero-code form platform

The solution that emerged was a custom zero-code web-form platform built on Pega Constellation UI.
This platform was selected because it:

• Fully eliminated developer involvement
• Streamlined web-form design, publishing and lifecycle management
• Enabled advanced fulfillment process configuration
• Reduced onboarding time for new departments
• Cut form delivery time from three to four weeks down to just a few hours
• Integrated seamlessly with the bank’s existing web platform to ensure a consistent look and feel

The result was a robust, future-proof platform aligned with the organization’s architectural standards.

 

Getting started: from feasibility to foundation

The project began with a feasibility study focused on maximizing out-of-the-box capabilities while minimizing technical risk. During early prototyping, multiple alternative technologies were assessed. Ultimately, a custom Constellation UI-based solution was selected, offering full design and publishing autonomy for business users while remaining fully integrated within the bank’s broader IT ecosystem.

 

Collaboration and communication

The collaboration between the bank and BPM Company was transparent, hands-on and highly effective. Regular workshops, short feedback loops and close alignment between business stakeholders and technical experts ensured continuous momentum. A defining moment was the organization’s first Constellation UI hackathon, initiated by BPM Company’s technical architect. This event accelerated platform development, attracted early contributors and helped establish Constellation UI more broadly within the organization. In parallel, BPM Company specialists contributed structurally to the organization’s Constellation design system, helping mature it into a scalable and reusable foundation.

 

Business impact and benefits

The bank gained far more than a single application: it implemented an enterprise-grade platform that is:

• Seamlessly integrated with the existing IT landscape, CRM systems and customer communication channels
• Fully aligned with Pega Constellation UI and internal design standards
• Capable of rapidly onboarding new departments
• Significantly accelerating time-to-market
• Designed as a “platform-within-a-platform,” multiplying value across current and future use cases
• Enabling SaaS-style reuse, reducing development costs and promoting standardization

 

A strong foundation for the future

Together with the bank, we delivered a scalable, zero-code platform that fundamentally changed how web forms are designed and delivered. The collaboration combined technical excellence with business pragmatism, resulting in a solution that empowers teams, accelerates innovation and is ready for future growth.