At the start of the assignment, the delivery organization comprised 4 teams working on multiple business applications at once, and 1 team in charge of the Pega platform.
Step by step, the delivery organization was professionalized by means of an extensive improvement program, in which work methods were standardized and professionalized. A focus was placed on drawing up designs before building. Furthermore, a firm course was set towards much better coordination between teams, including the axis of the overall data model. Together with Rabobank Financing, we selected higher-quality employees and provided them with extra and better training. Now, there is a focus on cohesion and overview, based on the Delivery Maturity Model (DMM) developed by BPM Company.