Pega in insurance

Insurance companies deal with complex administration, regulatory requirements, and demanding customers. Pega automates policy management, streamlines claims handling, and uses AI to deliver personalized engagement across channels. This reduces manual work, accelerates claim resolution, and increases transparency for both insurers and policyholders.

Optimizing insurance processes

We adapt Pega’s capabilities to the specific challenges of local insurers, from legacy system integration to compliance with regional regulations. Our tailored approach ensures faster claims processing, improved customer satisfaction, and measurable cost savings. By leveraging our experience across multiple insurance providers, we help organizations transform processes into competitive advantages.

Questions about Insurance

By automating core processes and applying AI-driven decisioning, insurers gain measurable improvements across efficiency and customer service. Claims can be resolved faster, policy administration becomes less resource intensive and errors are reduced through standardized workflows. AI further enhances accuracy in risk assessment and fraud detection, while also supporting personalized customer engagement. These benefits translate into cost savings, higher satisfaction and stronger trust among policyholders.

Mid-sized insurers often face the dual challenge of limited resources and high regulatory pressure. BPM Company provides proven guidance to ensure Pega’s solutions are implemented effectively within this context. Our consultants combine industry knowledge with a collaborative approach, helping insurers modernize without unnecessary risk. For example, our Pega System Architect Bo van Ommen, created a Knowledge Buddy at one of our clients within insurance.

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