Customer Service solutions with Pega

Pega provides AI-powered customer service solutions that predict intent, automate case handling, and unify engagement across channels. This results in faster resolutions, improved first-contact success rates, and higher customer satisfaction. Gartner consistently recognizes PEGA as a leader in customer service technology.

Tailoring Customer Service to industry needs

We adapt these capabilities to industry-specific requirements, from finance and telecom to retail and utilities, ensuring they integrate smoothly with existing systems and channels. Our expertise helps enterprises reduce costs, shorten handling times, and deliver service experiences that build loyalty while keeping regulatory obligations in check.

Questions about Customer Service

AI-powered customer service combines machine learning and advanced analytics to anticipate intent, automate case handling and personalize support. With Pega, these capabilities are unified across channels, enabling faster resolutions and greater accuracy from the very first interaction. This not only reduces manual workload but also drives higher first-contact success and customer satisfaction, helping organizations deliver service experiences that truly stand out. Dit vermindert niet alleen de hoeveelheid handmatig werk, het verhoogt ook de first-contact succesratio en klanttevredenheid, waardoor organisaties service-ervaringen kunnen bieden die echt opvallen.

At BPM Company, we align customer service with the unique challenges of each sector, whether in finance, telecom or healthcare. Our consultants don’t just configure technology, they take the time to understand your business, regulatory requirements and customer expectations. Leveraging PEGA’s flexibility, we design solutions that integrate seamlessly with existing systems. This proven approach ensures scalability, compliance and service experiences that resonate within your specific industry context.

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